Here are some of the steps we’ve taken in response to the continually evolving Coronavirus (COVID-19) pandemic and stay at home declarations:
We have a screening protocol in place to ask screening questions prior to your scheduled appointment. If you or anyone in your immediate family answers “yes” to any of the following questions, we are asking that you do not come to our office. We will reschedule your appointment or can possibly change it to a telehealth visit:
Do you or anyone in your immediate family have a fever of 100.4 or greater?
Do you or anyone in your immediate family have a respiratory infection, cough, or shortness of breath?
Have you or anyone in your immediate family had contact with a confirmed case of COVID-19?
Have you or anyone in your immediate family traveled to a high impact area in the last 2 weeks?
We have adjusted our office hours to Monday – Thursday 8 a.m. – 3 p.m. and Friday 8 a.m. – 2:30 p.m. to limit the number of patients scheduled in the office each day with staff answering calls until 5 p.m. (Monday – Thursday). We have rearranged our waiting room seating to avoid close contact and have enacted more frequent cleaning and disinfecting standards throughout our office.
We are now offering a Telehealth visits via computer or mobile device from the comfort of your home while reducing your risk of infection and keeping our staff safe. You can contact your Neurologist’s care team to see if this is an option for your continued care by calling our office at 828-210-9300, then press option 4.
Please do not call our office afterhours for non-emergent needs, such as prescription refills and appointment changes. Please wait and call our office during regular business hours. We also encourage our patients to utilize your patient portal (FOLLOW MY HEALTH) to request refills, change appointments and medical questions for your neurologist both during regular business hours and after hours.
Be safe and we “all” wish you and your families well!
Carolyn Chamberlain
Practice Administrator
https://www.ashneuro.com/wp-content/uploads/2020/03/covid19.png6001200Asheville Adminhttps://www.ashneuro.com/wp-content/uploads/2019/06/Asheville-Neurology-Specialists-Logo-1.pngAsheville Admin2020-04-02 10:06:212020-04-03 12:31:11A Letter from Our Practice Administrator
In light of the COVID-19 situation, we have started doing virtual visits for our appointments that can be completed without coming into the office. Doxy.me is our chosen way to communicate for video chat, and it is one of the ways that is reccomended by the Department of Health and Human Services. If you are interested in learning more about telehealth at Asheville Neurology, please call (828) 210-9300 and press 0, or send us a message via your patient portal.
Current Patients with Scheduled Appointments
If you have an appointment currently scheduled with us, you will likely be contacted to switch that appointment over to a virtual format. Theses measures will help to prevent the spread of COVID-19 and assist in protecting our most vulnerable patients and staff members.
FAQ
1) Is Doxy.me Secure?
Doxy.me complies with the security and privacy requirements of the healthcare industry. Here are the following ways they maintain security:
Patient health information (PHI) is not stored, as a result this data cannot be stolen from Doxy.me servers
Point-to-point NIST-approved AES 128 bit encryption is used for all video & audio communication
Full volume encryption and 256-bit AES encrypted keys used on data stored at rest
HIPAA and HITECH compliant servers
OSSEC intrusion detection, file integrity monitoring, log monitoring, root check, and process monitoring
Annual HIPAA risk assessments conducted
Auditing, logging, backup and disaster recovery policies and procedures in place
Because of the COVID-19 situation, many health insurance have waived copays for telemedicine visits. The best way to know if you will have a copayment is to call the number on the back of your insurance card. You can also contact our billing department at (828) 210-9300 option 3.
4) What if I have no way to do a video call?
We will make every effort to accommodate you without bringing you into our office, including via phone call or via the patient portal . However if an office visit is deemed essential, we will work to bring you in during our clinic hours. We will also screen you for potential COVID-19 symptoms and possible exposure prior to your arrival.
https://www.ashneuro.com/wp-content/uploads/2019/06/Asheville-Neurology-Specialists-Logo-1.png00Asheville Adminhttps://www.ashneuro.com/wp-content/uploads/2019/06/Asheville-Neurology-Specialists-Logo-1.pngAsheville Admin2020-03-30 12:47:352020-03-31 09:36:29Telemedicine at Asheville Neurology Specialists
If you have a fever and/or respiratory symptoms (cough/shortness of breath/sneezing) or have been in contact with a person with suspected or confirmed COVID-19 in the last 14 days, DO NOT COME TO YOUR APPOINTMENT.Please call our office at (828) 210-9300 for further instructions.
Our patient population consists mainly of individuals who fall under the “at risk” category for being vulnerable to COVID-19. Therefore we are taking precautions with all people entering our building.
We are limiting people entering Asheville Neurology to only essential caregivers, patients and staff without fevers or contact with people exposed to COVID-19.
We are also working on alternative appointments via telehealth/email and phone visits.
Please work with us as we try to limit the spread of COVID-19 as a community.
We will keep you updated on our progress with telehealth visits.
3-13-2020– Asheville Neurology’s Response to COVID-19:
At Asheville Neurology Specialists, we are taking the necessary steps to prevent the spread of the Corona Virus, which causes COVID-19
Our Safety Committee is monitoring the COVID-19 situation closely and will adapt our prevention steps and response to the virus as the situation progresses.
To reduce risk, we have:
•Increased the use of disinfectants to wipe down step stool handrails, doorknobs, restrooms and commonly touched surfaces.
•Installed signage onsite reminding customers of hygiene recommendations.
•Educated our staff to use discretion with our No Show Policy as it relates to reducing the potential spread of the Corona Virus.
•Asked that all patients contact us prior to their appointment with us if:
They are experiencing fever and/or have respiratory symptoms such as coughing/sneezing/shortness of breath.
AND/OR
They may have been exposed to a person with COVID-19 or have been exposed.
AND/OR
They have traveled to China, Iran, Italy, Japan, or South Korea, or have been on a cruise in the last 14 days.
This way we can take the appropriate steps to prepare for the arrival of these patients or recommend rescheduling as appropriate.
****As recommended by the CDC, we will also screen all patients with these questions at their appointment.******
https://www.ashneuro.com/wp-content/uploads/2019/06/Asheville-Neurology-Specialists.jpg6311500Asheville Adminhttps://www.ashneuro.com/wp-content/uploads/2019/06/Asheville-Neurology-Specialists-Logo-1.pngAsheville Admin2020-03-13 10:41:002020-03-31 09:46:10Asheville Neurology’s Response to COVID-19
A Letter from Our Practice Administrator
/in News & Updates4/2/2020
To our Valued Patients,
Here are some of the steps we’ve taken in response to the continually evolving Coronavirus (COVID-19) pandemic and stay at home declarations:
We have a screening protocol in place to ask screening questions prior to your scheduled appointment. If you or anyone in your immediate family answers “yes” to any of the following questions, we are asking that you do not come to our office. We will reschedule your appointment or can possibly change it to a telehealth visit:
We have adjusted our office hours to Monday – Thursday 8 a.m. – 3 p.m. and Friday 8 a.m. – 2:30 p.m. to limit the number of patients scheduled in the office each day with staff answering calls until 5 p.m. (Monday – Thursday). We have rearranged our waiting room seating to avoid close contact and have enacted more frequent cleaning and disinfecting standards throughout our office.
We are now offering a Telehealth visits via computer or mobile device from the comfort of your home while reducing your risk of infection and keeping our staff safe. You can contact your Neurologist’s care team to see if this is an option for your continued care by calling our office at 828-210-9300, then press option 4.
Please do not call our office afterhours for non-emergent needs, such as prescription refills and appointment changes. Please wait and call our office during regular business hours. We also encourage our patients to utilize your patient portal (FOLLOW MY HEALTH) to request refills, change appointments and medical questions for your neurologist both during regular business hours and after hours.
Some of our staff are working from home, and the staff reporting to the office are committed to your safety and ours by following the CDC guidelines. For current information, you can visit: https://www.cdc.gov/coronavirus/2019-nCoV/ and https://www.cdc.gov/coronavirus/2019-ncov/community/home/index.html
Be safe and we “all” wish you and your families well!
Carolyn Chamberlain
Practice Administrator
Telemedicine at Asheville Neurology Specialists
/in News & UpdatesIn light of the COVID-19 situation, we have started doing virtual visits for our appointments that can be completed without coming into the office. Doxy.me is our chosen way to communicate for video chat, and it is one of the ways that is reccomended by the Department of Health and Human Services. If you are interested in learning more about telehealth at Asheville Neurology, please call (828) 210-9300 and press 0, or send us a message via your patient portal.
Current Patients with Scheduled Appointments
FAQ
1) Is Doxy.me Secure?
Doxy.me complies with the security and privacy requirements of the healthcare industry. Here are the following ways they maintain security:
2) How does doxy.me work?
This video provides a helpful introduction to Doxy.me.
3) How will I be billed for telehealth?
Because of the COVID-19 situation, many health insurance have waived copays for telemedicine visits. The best way to know if you will have a copayment is to call the number on the back of your insurance card. You can also contact our billing department at (828) 210-9300 option 3.
4) What if I have no way to do a video call?
We will make every effort to accommodate you without bringing you into our office, including via phone call or via the patient portal . However if an office visit is deemed essential, we will work to bring you in during our clinic hours. We will also screen you for potential COVID-19 symptoms and possible exposure prior to your arrival.
Asheville Neurology’s Response to COVID-19
/in News & UpdatesUPDATED 3-25-2020
If you have a fever and/or respiratory symptoms (cough/shortness of breath/sneezing) or have been in contact with a person with suspected or confirmed COVID-19 in the last 14 days, DO NOT COME TO YOUR APPOINTMENT.Please call our office at (828) 210-9300 for further instructions.
Our patient population consists mainly of individuals who fall under the “at risk” category for being vulnerable to COVID-19. Therefore we are taking precautions with all people entering our building.
We are limiting people entering Asheville Neurology to only essential caregivers, patients and staff without fevers or contact with people exposed to COVID-19.
We are also working on alternative appointments via telehealth/email and phone visits.
Please work with us as we try to limit the spread of COVID-19 as a community.
We will keep you updated on our progress with telehealth visits.
3-13-2020– Asheville Neurology’s Response to COVID-19:
At Asheville Neurology Specialists, we are taking the necessary steps to prevent the spread of the Corona Virus, which causes COVID-19
Our Safety Committee is monitoring the COVID-19 situation closely and will adapt our prevention steps and response to the virus as the situation progresses.