Please note that beginning October 1st 2020, we will be re-instating our late cancellation/no show policy. We do understand that emergencies arise and will address these situations on a case by case basis.
We would also like to remind everyone that we are still offering telehealth (video and phone appointments) to patients with participating insurances as a convenient alternative to coming into the office. Some appointments, like New Patient Appointments or appointments that involve labs/injections/testing are not eligible to be converted to telehealth.
No Show/Late Cancellation Policy:
Each time a patient misses an appointment without providing proper notice, another patient is prevented from receiving care. Therefore, beginning 4/1/2019, Asheville Neurology Specialists, PA reserves the right to charge a fee of $50.00 for all missed appointments (“no shows”) and appointments which are not cancelled with a 24-hour advance notice.
“No Show” fees will be billed to the patient. This fee is not covered by insurance, and must be paid prior to your next appointment. Three “no shows “will result in termination from our practice.
Thank you for your understanding and cooperation as we strive to best serve the needs of all of our patients.
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Are you a non-native English speaker and have an upcoming appointment with Asheville Neurology Specialists? Call us at 828-210-9300 to let us know you would like to have an interpreter be present with you at your appointment. WCMS’ mission is to be the voice of the physician, advocating for the patient and the community through strengthening the physician-patient relationship. A language barrier should not come between you and your healthcare needs.
Please call us as soon as you know you will need an interpreter to your appointment so we can make sure you will have one available for you.
WCMS Interpreters are:
Tested for language proficiency
Trained in Medical Terminology
Adhere to the Standards Practice and National Interpreter Code of Ethics for Interpreters
Quality interpretation and translation services in more than 10 languages, including:
American Sign Language (ASL)
Post by Alexandra Vang, Administrative Services Coordinator
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As we move into the middle of May and the first Phase of NC’s “Re-Opening,” we wanted to talk about our continuing efforts to keep our patients and staff members safe during this pandemic. Even though the state is beginning its reopening process, we will continue our efforts to reduce exposure risk of COVID-19 in our office. These are the steps we have been taking and will continue to take until the CDC recommends otherwise.
WE WILL CONTINUE TO:
SCREEN PATIENTS FOR COVID-19 EXPOSURE/SYMPTOMS
All patients are being screened with the following questions. This helps us triage our patients and take extra precautions to avoid having potentially sick individuals in the office.
Have you had any of the following symptoms: fever (99 or greater), cough, shortness of breath, chills, muscle pain, new loss of taste or smell, vomiting or diarrhea, and/or sore throat?
Are the symptoms you report above (besides fever) worse than usual–if this is something you usually experience?
In the last 2 weeks: Have you been in contact with someone with confirmed or suspected COVID-19?
In the last 2 weeks, have you or someone you have been in contact with been tested for COVID-19?
We have also instructed staff members to alert us to any of the above symptoms they may be experiencing and any possible exposure to COVID-19. In such instances, staff are asked to quarantine for 14 days or until they receive a negative COVID-19 test. Sick staff members are instructed to stay home.
OFFER PATIENTS THE ABILLITY TO PRE-REGISTER FOR THEIR APPOINTMENT
Pre registering for your upcoming appointment allows you to avoid time spent in our waiting room/at the check in desk. As long as you pre-register, you will only have to tell the front desk you are here in order to see your doctor.
STRONGLY ENCOURAGE PATIENTS/STAFF TO WEAR MASKS
We will continue to recommend that all patients and people accompanying patients where a face mask/cloth covering to their in-person appointments. Staff members that are within 6 feet of our patients at any given time will also wear masks/cloth face coverings.
Frequently touched areas, like door handles/countertops/check in and out areas will be cleaned by our staff members multiple times a day. Patient rooms and equipment will be sanitized thoroughly between each patient with a CDC approved cleaning product. We will provide hand sanitizer and antibacterial soap in all bathrooms and keep these items fully stocked. Our Practice’s OSHA Safety Officer will continuously make rounds to ensure that these protocols are being followed.
We will continue to encourage our patients to use virtual appointments via phone or video as an alternative to coming into the office, whenever possible. Certain appointment types, like EEGs or Injections, cannot be conducted virtually, but for those that can, we recommend having your appointment from the comfort of your home. We will also continue to offer video visits via Doxy.me at least until the State of Emergency ends.
For those who do come into the office, we have rearranged the seating in our exam rooms and waiting room to avoid close contact (as much as possible). We also understand if a patient would prefer to wait outside rather than in our waiting room to be called for their appointment and will accommodate that request.
For questions, please call us at (828) 210-9300.
https://www.ashneuro.com/wp-content/uploads/2020/03/covid19.png6001200nikkihttps://www.ashneuro.com/wp-content/uploads/2019/06/Asheville-Neurology-Specialists-Logo-1.pngnikki2020-05-18 15:53:572020-05-18 16:02:49Keeping You Safe