Here are some of the steps we’ve taken in response to the continually evolving Coronavirus (COVID-19) pandemic and stay at home declarations:
We have a screening protocol in place to ask screening questions prior to your scheduled appointment. If you or anyone in your immediate family answers “yes” to any of the following questions, we are asking that you do not come to our office. We will reschedule your appointment or can possibly change it to a telehealth visit:
Do you or anyone in your immediate family have a fever of 100.4 or greater?
Do you or anyone in your immediate family have a respiratory infection, cough, or shortness of breath?
Have you or anyone in your immediate family had contact with a confirmed case of COVID-19?
Have you or anyone in your immediate family traveled to a high impact area in the last 2 weeks?
We have adjusted our office hours to Monday – Thursday 8 a.m. – 3 p.m. and Friday 8 a.m. – 2:30 p.m. to limit the number of patients scheduled in the office each day with staff answering calls until 5 p.m. (Monday – Thursday). We have rearranged our waiting room seating to avoid close contact and have enacted more frequent cleaning and disinfecting standards throughout our office.
We are now offering a Telehealth visits via computer or mobile device from the comfort of your home while reducing your risk of infection and keeping our staff safe. You can contact your Neurologist’s care team to see if this is an option for your continued care by calling our office at 828-210-9300, then press option 4.
Please do not call our office afterhours for non-emergent needs, such as prescription refills and appointment changes. Please wait and call our office during regular business hours. We also encourage our patients to utilize your patient portal (FOLLOW MY HEALTH) to request refills, change appointments and medical questions for your neurologist both during regular business hours and after hours.
In order to become a patient at our practice, we will need a referral from a doctor that details why you need to be seen. After receiving the referral, we will make sure the reason you are being referred is within the scope of our practice, and then reach out to you to schedule an appointment.
Your primary care provider is the most common person to send a referral to a specialty practice.
You may also get one from any doctor/physician assistant/nurse practicioner that has seen you before (urgent care/hospitalist/another specialist/Psychiatrist etc.)
How can I get a refill on my medication?
The easiest way is to send a message to your provider through the FollowMyHealth Patient Portal.
You can also call our office at (828) 210-9300 and ask to speak to your Physician’s Medical Assistant.
How can I get a message to my doctor?
The best way to contact with your provider is through the FollowMyHealth Patient Portal. If you are not already connected to the patient portal, you can request to connect by calling (828) 210-9300 and pressing Option 4.
You can also call our office at (828) 210-9300 and ask to speak with your physician’s medical assistant.
What forms of insurance do you accept?
most insurance plans, including Medicare and Medicaid. To verify if we are in network with your office, call the number on your insurance card.
Note: We accept Mission Hospital’s Insurance: Medcost, but it is not in network with our practice.
We do not accept:
Worker’s compensation, auto or liability insurances.
Can I get an emergent appointment if I need to be seen today?
No. At this time, our office is not able to accommodate acute care needs or manage urgent problems. If you are in need of an appointment the same day as you are calling, please go to your primary care doctor, or if appropriate, the nearest emergency room.
What forms of payment do you accept?
We offer a variety of convenient ways for patients to afford their medical care.
Checks made to Asheville Neurology Specialists
Credit card (Visa, MasterCard, American Express, Discover)
Payments through Pay My Doctor accessible on the FollowMyHealth Patient Portal
How can I give feedback to your office?
Good or bad… we appreciate feedback!
Please email firstname.lastname@example.org or call (828) 210-9300 #9305 to speak with our Practice Operations Manager regarding your experience with Asheville Neurology Specialists.
What kind of referrals are not appropriate for your office?
Although the following conditions may naturally occur with other neurological issues, we do not treat these conditions as the main diagnosis/reason for a referral alone.
Chronic Pain Management
Referrals for patients younger than 13 that do not have Cerebral Palsy.
Depression and other Psychiatric Conditions by Itself
Pain Related- Paresthesia
Sleep Study Requests
Shunt Management for Hydrocephalus Patients.
Back Pain/Spine Issues: We recommend sending these to Carolina Spine and Neurosurgery.
Requests for Surgical Clearance
How do I get to your office?
From Interstate 26 take exit 33 then turn onto 191 North (Brevard Road), after 0.6 miles, turn left onto Dogwood Road.
From Interstate 40 take exit 47 then turn onto 191 South (Brevard Road) towards the Farmers Market. After 1.1 miles, turn right onto Dogwood Road
Dogwood Road is the turn off from Highway 191 (Brevard Road) at Carolina Farm Credit Administrative and Branch Office. Once on Dogwood Road, we are at the bottom of the hill on the right. You will see our sign at the entrance.