Here are some of the steps we’ve taken in response to the continually evolving Coronavirus (COVID-19) pandemic and stay at home declarations:
We are screening all patients prior to their appointment for associated symptoms or possible exposure to COVID-19.
All staff, visitors and patients are required to wear a face mask or cloth face covering at all times when in our office.
We have rearranged our waiting room seating to avoid close contact and have enacted more frequent cleaning and disinfecting standards throughout our office.
We are only allowing one family member/caregiver to accompany patients to their appointments.
We are now offering a Telehealth visits via computer or mobile device from the comfort of your home while reducing your risk of infection and keeping our staff safe. You can contact your Neurologist’s care team to see if this is an option for your continued care by calling our office at 828-210-9300, then press option 4.
Certain staff members are working from home as possible.
At this time, based on what we know about the Covid-19 vaccine, there are no neurological contraindications for getting the vaccine. This means that what you are being treated for at Asheville Neurology should not prevent you from getting the vaccine, if you choose to do so.
We are recommending our patients get the vaccine if it is available to them, as complications and/or long-term effects from contracting Covid-19 can be serious. However, Asheville Neurology will not be providing the vaccine at our office. You will need to go through your health department to find out when you can get the vaccine based on availability and your health status. Ultimately, it is your decision whether or not you choose to get the vaccine.
If you’ve had a reaction to the flu vaccine in the past, you will need to talk to your primary care provider and/or your health department regarding this and whether or not to proceed with the Covid-19 vaccine.
Can I get an emergent appointment if I need to be seen today?
No. At this time, our office is not able to accommodate acute care needs or manage urgent problems. If you are in need of an appointment the same day as you are calling, please go to your primary care doctor, or if appropriate, the nearest emergency room.
What are some of the conditions you treat?
Brain Injury (TBI)
What are some conditions that you don’t treat/are outside of your scope of practice?
Although the following conditions may naturally occur with other neurological issues, we do not treat these conditions as the main diagnosis/reason for a referral alone.
Chronic Pain Management
Patients under the age of 12 that are not being referred for Botox for Cerebral Palsy.
Patients ages 12-18 who are not being referred for Seizure/TBI/Concussion or HA/Migraine or Botox for Cerebral Palsy.
Infusion Therapy: Ocrevus and Tysabri, Solumedrol, Vyempti, and Headache Cocktail.
How do I get my first appointment?
Becoming a New Patient
In order to become a patient at our practice, we will need a referral from a doctor that details why you need to be seen. After receiving the referral, we will make sure the reason you are being referred is within the scope of our practice, and then reach out to you to schedule an appointment.
Your primary care provider is the most common person to send a referral to a specialty practice.
You may also get one from any doctor/physician assistant/nurse practitioner that has seen you before (another specialist/Psychiatrist etc.)
We do not accept referrals from the Emergency Room/Urgent Care. In these situations, we kindly ask that patients request a referral from their PCP if the PCP deems it is appropriate.
How can I get a refill on my medication?
The easiest way is to send a message to your provider through the FollowMyHealth Patient Portal.
You can also call our office at (828) 210-9300 and ask to speak to your Physician’s Medical Assistant.
How can I get a message to my doctor?
The best way to contact with your provider is through the FollowMyHealth Patient Portal. If you are not already connected to the patient portal, you can request to connect by calling (828) 210-9300 and pressing Option 1.
You can also call our office at (828) 210-9300 and select Option 4 to speak with your physician’s medical assistant.
What forms of insurance do you accept?
most insurance plans, including Medicare and Medicaid. To verify if we are in network with your office, call the number on your insurance card.
Note: We accept Mission Hospital’s Insurance: Medcost, but it is not in network with our practice.
We do not accept:
Worker’s compensation, auto or liability insurances.
What forms of payment do you accept?
We offer a variety of convenient ways for patients to afford their medical care.
Checks made to Asheville Neurology Specialists
Credit card (Visa, MasterCard, American Express, Discover)
Payments through Pay My Doctor accessible on the FollowMyHealth Patient Portal
How do I get to your office?
From Interstate 26 take exit 33 then turn onto 191 North (Brevard Road), after 0.6 miles, turn left onto Dogwood Road.
From Interstate 40 take exit 47 then turn onto 191 South (Brevard Road) towards the Farmers Market. After 1.1 miles, turn right onto Dogwood Road
Dogwood Road is the turn off from Highway 191 (Brevard Road) at Carolina Farm Credit Administrative and Branch Office. Once on Dogwood Road, we are at the bottom of the hill on the right. You will see our sign at the entrance.