At Asheville Neurology Specialists we aim to provide the best possible experience for our patients. Therefore, we try our best to ensure that our patients know what to expect when they come in for their first appointment with us.

Information for New Patients

Pre Registration

Asheville Neurology Specialists uses an electronic/paperless process in place of filling out paper forms. As a patient, you want your doctor’s appointment to be as quick and comfortable as possible. Therefore, we are excited to offer you the ability to complete your intake process privately and conveniently prior to your appointment.

What should I be looking for in my inbox to start pre-registration?

• An email will come from registration@phreesia-mail.com with the subject: “Check-in online for your upcoming appointment.”
• The first line of the e-mail will show the name and phone number of your doctor’s office.
• The email will also show the date, time and location of your appointment.
• Next, you will see a blue box with an orange “Click here to start” button.
• Once you click on the button options take you to your Pre-Visit questionnaire, all your responses will be entirely private and secure.

What can I expect once I start the Pre-Visit questionnaire?

• You will see security questions confirming your date of birth, address and phone number. Once your phone number is confirmed, Phreesia will send you a code via voicemail or text that you must type in before proceeding.
•  You will be asked the types of health-related questions you would normally see on a clipboard in a crowded waiting room.
•  Consent forms will be provided, which you can sign using your mouse or touch screen.
•   If a balance or co-pay is owed for your visit, you may be able to make your payment in the comfort of your own home the day of your visit.

FollowMyHealth Patient Portal

When you make your first appointment at Asheville Neurology Specialists, you will receive an email with an invitation to connect to our patient portal. Once you have a FollowMyHealth account, you can:

• Review your medical record online
• Communicate with providers via secure messaging
• View test and lab results
• Request Rx refills
• Receive email care remindersRequest or change appointments
• View and pay your bill
• Request proxy accounts for children and other dependents

Signing up for a FollowMyHealth account is easy!

1. Click the registration link in the email your should have received from “noreply@followmyhealth.com” after making your first appointment with us.
2. Follow the onscreen prompts to create your login and password.You will receive two emails after you set up your account: one welcoming you to the portal and one confirming your connections with our organization. You will then have 24/7, secure online access to your medical information!

If you already have a FollowMyHealth account with another medical office, instead of creating a new account, you will simply add our office as a connection on your existing account.

1. Open up the invitation that you received from your medical organization and click on the link to begin.
2. If you already have an existing FollowMyHealth account, select the “Sign in and add this connection” option.

FollowMyHealth Patient Support
888-670-9775
support@followmyhealth.com
Monday – Friday, 8 AM – 8 PM EST

Frequently Asked Questions of the Follow my Health Portal

Practice Policy Information:

For your convenience, we have listed all of our practice policies available at the link above.