Diversity and Inclusion- It matters!
At Asheville Neurology we have made improving access and healthcare across all populations of people a priority. In January of 2020 we formed the Diversity and Inclusion committee comprised of eight staff members from all different areas of the practice. The committee is led by our Administrative Operations Manager Nikki, who is particularly passionate about helping to achieve health equity at Asheville Neurology.
The committee Mission Statement is as follows:
We recognize the importance of having a diverse staff that is trained in cultural competency. We aim to create a standard of care that allows each of our staff members serve patients of any race, sex, gender identity, religion, national origin, disability, age or sexual orientation with equally compassionate and competent care. We recognize that this is an ongoing process and pledge to accommodate every patient’s care needs.
2020 Committee Goals:
- Improve the quality of care for patients who don’t speak English as their first language or at all. Increase access to our interpreter network, educate staff and translate some of our educational materials in Spanish.
- Provide education and training for all staff around evidence based practice for working with patients that have developmental/intellectual disabilities.
- Create a program to increase cultural competency of all staff members and distribute that education at least annually.
- We will work to make sure that our patients that identify within the LGBTQIA community are made to feel welcome and respected and that their identities don’t affect the quality of care they receive. We will do this through education on pronouns/sexual identities/thinking outside the gender binary/and by fighting inner bias of heteronormativity.
- Provide additional support for Caregivers/Patients with Caregivers: by asking if patient has caregiver/including that info on the referral form/making sure caregiver is on HIPAA form. Ensuring that we have accurate information about who we can communicate with on the patients behalf.
- Improve staff education around interacting with patients with certain diseases like Dementia, TBI, Alzheimer’s or other cognitive/memory issues by educating staff members on best practices.
- Facilitator: Nikki (firstname.lastname@example.org)
- Members: Dr. Engelbrecth (Board Certified Neurologist), Bill (Patient Care Advocate for Dr. Patton), Tanisha (Scheduling Coordinator), Andrew (Patient Experience Advocate), Amber (Clinical Operations Manager), Ashley (Financial Operations Manager), Kelly (Patient Navigator).